iGood Selling/Buying Etiquetten/a

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03 måneder sidenOkenoOkeno
Selling
  • I always use my own pictures (whether new or used) unless it is something I do not physically have (selling a pre-order from a store). It gives a lot more trust to the buyer to see the item instead of a stock photo
  • I always provide some sort of discount if something is missing, but the calculation is random. Depends on what is missing - a box I usually do less of a discount than an actual part, because many people will enjoy a loose but complete item, whereas an incomplete item is harder to sell, so I tend to discount heavier just to get rid of it.
  • On e-bay, 3 days (which is the minimum time to file an unpaid bidder issue) unless the buyer specifically asks for more time. For non e-bay sales, usually 24 hours. I usually don't even bother checking up on non e-bay sales after answering questions. If someone is interested, they will follow-up. I don't put holds on items until someone makes a concrete intention of "yes I will buy" or provides money.
  • Being Canadian, shipping method options suck. Tracking is usually expensive and scares off buyers (but I give it as an option). Minimum option is Small Packet Air Mail. The only general rule I have is I never allow surface as an option unless there is a tracking number and the buyer is comfortable with a 2-3 month wait. I also frequently buy third party insurance for sales of $100 or more to protect myself (since Small packet has no built in insurance). This is particularly true when I ship outside North America. I pay the cost of insurance since it is for my protection.
  • Rarely do I check up on a buyer, since shipping often takes weeks and I forget. But sometimes buyers tell me and I thank them for it.


Buying
  • Absolutely place high preference on buying someone who provides pictures of the actual item. Unless it is a brand new sealed item from someone with high feedback, I'll prefer paying more if there is an actual picture. If it is a used item, I will almost never buy a figure without an actual picture (video games or blu-rays are an exception).
  • Since I am Canadian, free shipping is rarely available to me unless it is a purchase from Asia. It doesn't bother me if the shipping is extra as long as I can see it or I get a quote beforehand. I'm not a big fan of being charged PP fees, but again, I'll do it as long as I understand the whole total cost easily before I agree to buy.
  • I give up after a day, possibly two days. I like hearing from them if they've already sold the item. I don't care if they check in to see if I got the item.
03 måneder sidenheartfulcriesheartfulcries
Selling

• Do you always provide your own pictures? Or do you only use pictures if something is altered, damaged, etc?

I always use my own pictures, unless I can't get them on my own (in box splits situations etc.).

• When items are incomplete (missing parts, no box), how do you go about calculating the price?
I haven't encountered the situation of no box for figures but it is very common to get small blind box goods without boxes when buying (I'm very particular about packaging though so I keep all of them as much as possible.) so I think I'd mark it down severely for full sized figures but price it as usual for blind box goods. Missing parts warrant a good markdown on it of course.

• How much time do you give a buyer to respond or pay before you assume they are no longer interested?
I sell mainly blind box goods and I really don't have time for flakey bullshit so I sell it shopping cart style via Tictail where it's just first pay first serve. For bigger and higher value stuff, I'd give from 72 hours to a week for a meetup etc.

• What's your favored shipping method? Do you always include tracking, insurance, etc, or do you only use them at a certain price point?
Since I sell mostly small items, I like airmail for its good price-delivery time ratio. Whether the buyer wants insurance is up to them of course since they'd be footing the additional fees.

• Do you check in with a buyer after the product is delivered to make sure things are okay?
No but some of them would message me after the item has arrived or if there are delays with the postal system. I haven't had any problems so far.


Buying

• Do you prefer sellers who take their own pictures of the product?

Definitely. Bootleg strap sellers run rampant amongst sellers locally so I can determine whether the strap is a bootleg or not after eyeballing details on the pic (You can tell almost immediately if they provide a picture of the back of the strap anyway.) even if they don't have the box.

• What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
If I'm buying as an international buyer then I'd like a shipping estimate. As for PP fees, what's the difference if the seller is gonna have to factor in fees anyway? Separating PP fees and original price seems like extra disclosure to me IMO.

• If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?
(1) Within 48 hours. (2) I'd like any updates if possible but eh, I'd rather not have the seller asking 'has it arrived yet?' bc I'd be the one messaging them once it arrives lol.


It has been fun answering these and I hope this helps!
03 måneder sidenGodlikeSaschaGodlikeSascha
Selling
• Do you always provide your own pictures? Or do you only use pictures if something is altered, damaged, etc?
I'll use my own pics as much as I can, especially if there's any sort of damage (whether to the figure or the box) that I feel should be pointed out. I personally feel that it's better for the buyer to see exactly what they're buying first.

• When items are incomplete (missing parts, no box), how do you go about calculating the price?
I've never sold anything that would qualify as incomplete, though I've sold opened and/or slightly damaged (small scratches/paint chips, that sort of thing) figures before. In that case I look for what it sells for in a similar condition, or look at the opened selling prices and then go lower than that depending on the condition.

• How much time do you give a buyer to respond or pay before you assume they are no longer interested?
I'm willing to give them a few days for a response since I'm never in a hurry to sell anything, and I'd warn them before moving on to another potential buyer. Faster payment is always ideal, though.

• What's your favored shipping method? Do you always include tracking, insurance, etc, or do you only use them at a certain price point?
I give the buyer the option, usually. I'll provide them with estimates for a variety of shipping methods (including with and without tracking) and let them choose the one they prefer. My policy with shipping cost is that if the actual cost is lower than the estimate, I'll refund the buyer the difference, but if the actual cost is higher, I'll cover the difference out of my own pocket. If the buyer chooses a shipping option without tracking, I send them a scan of the shipping invoice/bill so they have proof it was sent out.

• Do you check in with a buyer after the product is delivered to make sure things are okay?
I always request that the buyer lets me know when the items arrive and let me know what condition they arrive in as well. So far I've been lucky and everything arrived in good condition.


Buying
• Do you prefer sellers who take their own pictures of the product?
It's always better, in my opinion.

• What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
Shipping can be quite expensive depending on where the seller is located... I have yet to buy anything directly from another user, but should I do so, I'd always ask for a shipping estimate before making a decision. I'm not too fond of sellers who make the buyer pay Paypal's fees, but that's mostly since it goes against their policy. Every time I sold something I always covered the PP fees out of my pocket.

• If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?

Again, I've never bought anything from another user here, but I'd definitely like to know if someone else bought the item already, so I wouldn't get my hopes up too much. Even if they didn't check in after shipping it, I'd still let them know once it arrived just so they'd be certain I got my item.

Hope this helps!
03 måneder sidenagentmozellagentmozell nerd extraordinaire
Selling
• Do you always provide your own pictures? Or do you only use pictures if something is altered, damaged, etc?

I try my best to post with photos or update them at a later date, but since I get busy with work I tend to forget. So sometimes when a buyer asks me for photos I'll get them as soon as I'm able to. Otherwise its hit or miss unless its a site that requires them (eBay, Depop, ect).

• When items are incomplete (missing parts, no box), how do you go about calculating the price?

Depends of what it is, nendoroids and figmas I'll put below the retail price, with figures I'll put below the aftermarket unless its pretty severe, then I'll be below the retail price. But again it also depends on what part you're talking about and if its small or big or if it affects the character in any way. If you're unsure, price low and say "accepting offers".

• How much time do you give a buyer to respond or pay before you assume they are no longer interested?

If I've sent an invoice out I expect payment that day unless we agreed otherwise. If I get no response in a few days if there's been no agreement of wait time I will message them once and give them a timeline like "I did not know you needed a hold, nor do I do holds unless we agree beforehand, you have until (today) at (time and timezone) to pay before I cancel the invoice and move onto the next buyer."

• What's your favored shipping method? Do you always include tracking, insurance, etc, or do you only use them at a certain price point?

I always use USPS, domestic orders for the US always come with tracking. I also have a personal rule to require signature confirmation for orders over 100$. If they're international I'll screenshot the shipping methods and allow the buyer to choose if they want the option with or without tracking, unless its an order over 100$. Then I require the option with tracking.

• Do you check in with a buyer after the product is delivered to make sure things are okay?

No. I let them message me if they want most of the time. The only time I'll ask is if they're international.

Buying
• Do you prefer sellers who take their own pictures of the product?

For figures, manga and DVDs, yes. For small items like straps, not really.

• What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?

I don't like paying for PP fees unless I;m taking over someones preorder, otherwise PP requires sellers to pay the fees. Plus they're not really that bad. I do prefer if shipping is included already for domestic orders, but if its international I'll always ask for a shipping quote and provide my zip code since its usually more for international.

• If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?

I always want a reply, even if they've already sold an item. If I don't hear back after a week I move on, but I find it very rude if they don't reply...which has happened to me. :/
03 måneder sidendollbyndollbyn
Wow, thank you for all the responses, everyone! I have a lot of reading to do, haha. I really appreciate it!
03 måneder sidenredstarsredstars
Selling
• Do you always provide your own pictures? Or do you only use pictures if something is altered, damaged, etc?
I will always use my own photos. There may be things that don't bother me about the item that may bother someone else, or things I'm not aware of as being an issue that I wouldn't think to mention otherwise.

• When items are incomplete (missing parts, no box), how do you go about calculating the price?
Depends on the pieces missing, as I'm mostly a doll collector I price based on a few factors. Original price if still available/going price if sold out or limited, condition, how complete the doll is. I've sold off some things like purses/hair accessories etc. that I wasn't using and it really varies by doll how much it'll affect the price.

• How much time do you give a buyer to respond or pay before you assume they are no longer interested?
A lot of the time the buyer will say "I'll pay on this day" and I don't mind holding, but if that day goes by without payment I will message them again with a reminder. Sometimes they will pay instantly and that's fine. Others will need an extension and that's also fine as long as I know! Some will just not respond, so I'll sell it to someone else. I've had people come back after this has happened going "ok I'm ready to pay now." Well... your item's been sold. And they get mad that I sold it, and usually my response is "you didn't reply to me".

• What's your favored shipping method? Do you always include tracking, insurance, etc, or do you only use them at a certain price point?
I usually ship airmail. I only include tracking if the buyer asks or if it's an expensive item the only option I will give includes tracking. I've has people ask to ship untracked and I always make it clear that if something happens (never has) I'm not responsible. Though I find most buyers are happy to pay a bit extra for tracking when they're spending a lot on the item itself.

• Do you check in with a buyer after the product is delivered to make sure things are okay?
If I don't hear back after a while, I will check in. Sometimes buyers just forget to let you know they got their things (I forget all the time). But the communities I'm in are really good with keeping a good feedback record so I like making sure everything arrived safely etc.

Buying
• Do you prefer sellers who take their own pictures of the product?
I really won't buy from someone unless I see owner pics. Being able to see the ACTUAL item I'm buying really helps.

• What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
I don't mind shipping being an extra cost, but since asking for PP fees is against Paypal's TOS I'd rather just have a seller factor them into the item cost. I'd rather see "$45" than "$40 plus fees".

• If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?
I will usually ask a few days later if I don't hear back originally, and most of the time the seller does reply that time. I've only had one time where I asked multiple times if a seller was able to get photos (the item I wanted was in storage) and she just kept saying "I haven't had time" but listed other things for sale during that time, and also marked the item I wanted as on hold for me... after a few months I gave up, but checked back in a year (!) later as the item was still on hold, and she still didn't have photos. It was a good deal, and I am a patient person, but over a year just to take some photos? I don't want it that badly, and I don't like harassing sellers.
03 måneder sidentharglettharglet
• Do you prefer sellers who take their own pictures of the product?
Yes. All being equal, I'd prefer to go for the thing I know what condition it is in for certain. Especially if it's something pricey.

• What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
Depends. I'd prefer fees rolled in, postage I slightly prefer as a separate cost, so I know what the deal is, and makes it easier to sum up prices if doing combined postage. As long as it's clear, then I'm happy though.

• If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?
On this site, I'd message them once, if they don't reply then /shrug. If they get to me long after the fact, I'll possibly still be interested, if I haven't bought elsewhere. If it's an item I'm strongly after, I'd probably wait a week or so, unless I come across a good deal in the meantime. If something is out of stock, then a seller should respond with that. Is annoying if a seller just never gets back to you (esp if the seller has some activity elsewhere so you know they're not gone). Also if you're doing private ads, like on this site, remember to mark stuff as sold!
Also if I'm in a "hold queue" for an item, I appreciate it if the seller messages me when the item is gone.

If it's a person-to-person sale, like this site, I'll message the person to tell them everything arrived OK. For stuff like bulk-sale sites, I'll leave feedback instead of messaging (unless there's an issue, in which case I'll message regardless).
03 måneder sidenMagusfiguresMagusfigures
I have yet to sell items on MFC, but I have bought quite a few things here, so I'll answer the buyer questions!

Do you prefer sellers who take their own pictures of the product?
Yes, if only because it indicates honesty. It reasonably proves that they have the item, and it gives me an idea of what to expect condition-wise. I would be wary of sellers who only provided official photos and none of their own.

What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
I usually prefer to see prices that have been calculated for shipping/etc beforehand, because it gives me a better idea of what I can expect to pay. However, shipping fees are highly variable, so I understand if the seller wants to give a distance-based rate rather than a flat shipping fee. While I'm more likely to go for items that have "free shipping in the US" or something like that, if it's an item I really want, I don't mind chipping in for shipping and fees. (Although, I tend to buy figures from other US sellers for the relatively cheaper shipping. Straps and goods I don't mind buying internationally because shipping on those doesn't tend to be much more than from the US)

If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?
I give it about a week without response before calling it a lost cause and moving on. I would infinitely prefer hearing "sorry, someone got here before you" to never getting a response at all. I like sellers who provide updates such as "alright, I've shipped the item" because it gives me peace of mind, and it's something that I personally would do if I made a sale online. (I once bought a figure from someone who didn't get around to shipping it for three months. There was a lot of anxiously waiting for the postman between bouts of "I'll ship it soon" answers from her, so I'd like to avoid repeats of that situation whenever possible). As a buyer, I also like informing sellers when their item arrives on my end, to give them that peace of mind as well. tl;dr, for online sales like this, communication is key for both parties!
03 måneder siden (3 måneder siden)OriginalRenOriginalRen
I allow buyers who ask to speak with me in person on a chat program such as Skype/Discord. I prefer speaking to people who are buying my items and like showing them the product live on camera. I don't ask them to speak in person or share a video as well, but I feel actually showing a product live provides a better experience.
03 måneder sidenRajkeRajke Ca fanatic
Selling
• Do you always provide your own pictures? Or do you only use pictures if something is altered, damaged, etc?
I always use my own pictures. If i need to refer to pictures made by others i use a link. I think it is important that you can show what you sell.
• When items are incomplete (missing parts, no box), how do you go about calculating the price?
Then i won't fill in a price and let the buyer give a bid. Depends on how important the missing part is. For missing parts i use a link to a picture with the item and the missing part.
• How much time do you give a buyer to respond or pay before you assume they are no longer interested?
24 Hours local, 48 Hours international.
• What's your favored shipping method? Do you always include tracking, insurance, etc, or do you only use them at a certain price point?
I always include tracking and with some items (including figures and other fragile stuff) always insurance.
• Do you check in with a buyer after the product is delivered to make sure things are okay?
I always give a message that i send the package with the tracking number. In this message i ask the buyer to contact me if the package arrived. To be honest i'm the type that always let the buyer knows that the package arrived.

Buying
• Do you prefer sellers who take their own pictures of the product?
Yes, if there aren't any pictures i will ask for them.
• What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
I have no problem with that. I don't care if the fees and shipping are in the original price or not. But mention it if the fees and shipping are included or not.
• If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?
When someone is interested in what you sell than it is a small effort to send a message back. I prefer a reaction if i contact a seller. Even if it is a few words that an item isn't available. How long i wait? I keep the minimum of 24 hours and then it is up to my mood and patience.
23 måneder sidenakarinakarin
Selling
• Do you always provide your own pictures? Or do you only use pictures if something is altered, damaged, etc?
On MFC I don't put pictures; I always write on the listing, "Pictures provided upon request" and for some reason, almost no one ever asks me for any and just buy the item without every looking at it. They trust in my descriptions I assume. I've never had a problem, since I don't lie in what I'm selling. Although if I have an item that is obviously damaged, it would make sense for me to take a photo of that and post it. But on ebay I make sure to always put photos of all angles, since there buyers who always look for a reason to get a refund.

• When items are incomplete (missing parts, no box), how do you go about calculating the price?
Depends. Is it a nendoroid? A scale figure? The price will drastically decrease depending on the type of figure. In my case, I've never lost pieces, but I accidentally tore a box and didn't decrease the price that much at all, since it's just a box, but if it were a missing piece (more than 1) I would decrease the price by quite a lot since it's part of the figure and is important.

• How much time do you give a buyer to respond or pay before you assume they are no longer interested?
I always request buyers to please let me know if they're not interested anymore or if they find another sale, that way I can remove their hold. If they never respond in over a month, that's when I take off the hold myself and sell the item again. I've noticed people below don't give more than a few days, and I find it weird since I give a month--that's because I've actually had sales that took a month to get going, whether it was because I wasn't ready to sell the item or the buyer had to get paid.

• What's your favored shipping method? Do you always include tracking, insurance, etc, or do you only use them at a certain price point?
USPS first class for anything below $15-20. Priority is used for anything above that. I offer free shipping, unless it's international--that's when I require payment and the buyer chooses the type of shipping they want.

• Do you check in with a buyer after the product is delivered to make sure things are okay?
When I send my buyers their tracking # I always request that they please let me know when they receive their items. There are times when they don't (I assume they're busy and just forgot). I tend to check the tracking #s to see if the item was delivered as well.

Buying
• Do you prefer sellers who take their own pictures of the product?
Yes. I personally like to see all sides of the item before committing. Especially on ebay, I cannot buy anything without seeing a CLEAR photo.

• What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
As a buyer, I understand that we need to pay paypal fees sometimes, so I'll pay them, since I as well require the buyer to pay for them when I'm the seller. Since I offer free shipping, I only require the pp fee when they send the payment for the item. If I can send the payment as gift or they send it by gift (depending on the price. If it's more than around $25, then I want to send my payment insured), then I prefer that method.

• If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?
Around a week or 2 to be honest. I understand that people are busy, so if they go MIA without a response, I give up lol. I would definitely appreciate a "the item is taken already" so my doubts can go away though.
13 måneder sidengoldfriesgoldfries
Selling
• Do you always provide your own pictures? Or do you only use pictures if something is altered, damaged, etc?
A: I use my own photos.

• When items are incomplete (missing parts, no box), how do you go about calculating the price?
A: I will give it far lower than market value, or open to offer.

• How much time do you give a buyer to respond or pay before you assume they are no longer interested?
A: As long as the item is around, I don't care ......... however is another party appears, bye bye.

• What's your favored shipping method? Do you always include tracking, insurance, etc, or do you only use them at a certain price point?
A: Whichever cheapest, preferably insured.

• Do you check in with a buyer after the product is delivered to make sure things are okay?
A: They will inform, but I will check if there's no news for ages, just in case.

Buying
• Do you prefer sellers who take their own pictures of the product?
A: Yes.

• What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
A: I'm fine with it, but it would be great if shipping is waived.

• If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?
A: If it's an interested item, I'll definitely bug them for an answer. Yes do tell me if it's sold, but I don't mind finding out myself.
03 måneder sidenNecroid_NekoNecroid_Neko
Selling
• I always provide at least one picture of my own to prove I have the item and that it's official
• I look at other items available to decide how much to discount them by considering the damage
• I give them three days. If they haven't contacted me to let me know they'll be paying late then they're probably not going to pay at all.
• In the UK bigger items tend to automatically get posted with tracking. If you get your higher value items insured that tends to come with tracking too.
• Nah. If the item doesn't get there they'll let me know, but most people don't think to tell the seller their item has arrived.

Buying
• Yes. I want to see your actual pictures to prove what you're selling is legit and not a bootleg.
• Imo postage should always be clearly indicated, and it's just so rude when a buyer goes 'oh yeah, by the way you owe me xx on top of the price for seller fees'. Include it in the listing price you dolts.
• Five days, on average. Depending on how much I want the item I might buy it anyway, even if the seller hasn't answered my question.

Fun selling story!
I found an opened but complete Pokemon TCG boxset in the junk the previous owner of our house left - put it on ebay to sell it. Got an offer within two days! But I felt something was wrong when the guy messaged me asking when I was going to post it - so I checked my listing and he hadn't payed. He insisted that he had sent the payment through paypal and that I should post it now, but how could he possibly have when ebay doesn't give out your paypal address like that? When I asked him to send the payment properly he just stopped replying. Checked his account and it turned out he had made it that very day, just to try and scam me out of some Pokemon cards :(
03 måneder siden (3 måneder siden)feuilgardefeuilgarde
Buying

Do you prefer sellers who take their own pictures of the product?
It depends on where I'm buying and who I'm buying from. If I'm dealing with individual sellers on MFC or on platforms like ebay, I want to see pictures of their item as "proof". It's kind of a... relief to know that a seller doesn't have anything to hide if they're willing to show pictures. In the case of figures, I'd also want to see pictures just to know that it's not a bootleg version.

Not sure whether you're asking about figures only, but say, for books/manga or video games, there are parts that I care about that others may not consider a big deal, so seeing pictures allows me to judge for myself. (Examples: wear around the edges or the spine, PEGI/USK/ESRB rating label, cover variants, etc.) There have been instances on ebay where books were described as "in very good condition", but then had flaws to them that I personally deem significant.

If I'm buying from a business on ebay and the product is new, I don't need pictures. In any other condition, I'd prefer pictures, but usually, people/businesses that sell items en masse don't offer this. In that case, I'd be content with a detailed text description of any flaws.

What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
I prefer PP fees to be calculated into the total price, but not shipping, since it's location-dependent and alternative arrangements could be made based on how much shipping costs. Shipping costs being declared separately also makes it transparent how much shipping actually costs and how much the seller is asking for the item.

(I recently tried to buy a small item off ebay and asked why shipping cost was so high and whether or not the item would fit into an envelope. The seller told me that the high shipping fee compensated for the low cost of the item, which doesn't sit well with me.)

Beyond that, I'm also more likely to contact a seller (whether for further inquiries or to buy) if they have already given an estimate of how much shipping would be for different regions. I think it's a bit awkward to message people and to have them check shipping for my country just to back out because it ends up being way more than expected haha... Though if it's an item I really want, I'd do it anyway. Not so much for smaller purchases.

If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?
About a week for the FIRST message. After that, I'd prefer faster communication, or at least transparent communication ("I'm busy so I can't reply as often"). I value good communication between seller and buyer highly, so a pleasant experience encourages me to buy more from them in the future - even if one transaction may not have gone as smoothly as expected. (Examples: partial refunds, delayed shipping, any other hiccups.) If a seller needs more time for anything, I'll be patient as long as they politely communicate with me and give me estimates or reasons. If a seller takes a while (weeks or a month), but doesn't communicate at all, I might back out because I don't like my money being tied up for so long, without knowing whether or not the purchase will even go through. It'd also discourage me from dealing with them again.

And yes, I think writing back as a seller to say that someone else has already bought the item (or that they've changed their mind) is the courteous thing to do so as not to leave the other person hanging. Same goes for buyers who aren't interested in an item anymore! I also write back to people to tell them I've paid for an item (especially if it's not via PayPal), or that I've received their payment, or that I've shipped a package!
13 måneder sidenWanderingWastrelWanderingWastrel old coot
I'm not a massive seller by any means. I'm also old and cranky, so keep that in mind. That said, there are a few differences in selling here versus selling on eBay for example, which I'll make note of where applicable.

Selling
  • on eBay you pretty much have to provide pictures. Here I don't always put up pictures immediately, but I'm always prepared to take pics and provide them if a buyer wants to see them for their own peace of mind.
  • I haven't had to sell anything that was missing a part, so I don't know. I'd just discount it heavily, and make clear in the description what exactly is missing.
  • 3 days to respond. If it's here, I just shrug and hope someone else is interested. If on eBay, after 3 days (as I state in my auctions) if they haven't paid, I report them to eBay and eBay sends them a reminder. I haven't had anyone not pay up after that (knock on wood).
  • I just ship within the U.S., as shipping out of the U.S. is so insanely expensive that any seller would almost assuredly get a better deal just buying from Japan directly in the first place. So I always use USPS for shipping. I always use tracking numbers, always always always always. Most people are nice, but some aren't; don't give the less-than-nice an opportunity to screw you over. If an item sold for more than $200 (rare for the thing I sell), I require their signature for delivery.
  • For selling here, I request that they let me know it made it okay, but not everyone will do that, so I take a 'no news is good news' approach. For eBay, unless they let me know there's a problem, I assume it's fine because there's not a lot else to do from my end. I never nag a buyer to respond to me after a sale; they gave me the money already so they've done their part.


Buying
  • If I think it's not a seller's picture, but just a generic pic, I almost always simply don't buy it. An exception is an item that's still in the original packaging; if they provide a sample pic of what it looks like after it's taken out, that's fine -- but I still want a seller's pic of the actual package so I know they actually possess the item.
  • I don't care either way, as I adjust my 'do I want this for that price' calculation to include shipping regardless of whether the seller has included it in the stated initial price. I've noticed as a seller, though, that a lot of people prefer to be quoted a price that includes shipping cost, so that's what I offer anymore.
  • 3 days to hear from a seller. After that they've probably pissed me off and I've found it somewhere else already (I refer you back to the 'old and cranky' part in the beginning of this post). Yes, if an item is already sold I like to hear that, so I can proceed with other options if I want to. If a seller has requested that I let them know that it made it okay, I'm happy to let them know that, and I'm always willing to provide feedback to sellers as well, as it let's other folks know who the good and trustworthy people are.
03 måneder sidenrufusdrumknottrufusdrumknott
Buying:

1. It doesn't deter me from making an inquiry if there are no user photos, but if the seller doesn't provide photos then I'll usually ask for them.

2. I prefer it if sellers at least list rough shipping costs, but again, I don't mind just asking for them. I've learned to avoid US sellers though (and a large fraction of them only ask for US buyers anyway) because of the usually insane shipping costs. If I'm going through with a private sale, I really want to avoid the wrath of Parcelforce as much as possible :x

3. If I really want the item, probably 2-3 days. If it's something I'm happy to wait for, usually a week, but if I don't find it anywhere else in 3 months, I'm happy if the seller suddenly decides to get back to me lol. And yeah, I do want to hear if the item is already sold or something. Saves everybody's time, you know. I usually tell the seller myself once the item has arrived to let them know everything is okay (or not okay, if that were the case, but I've never yet had trouble with an item once it's arrived).
03 måneder siden (3 måneder siden)KuromiiKuromii Haikyuu nerdlord
Selling:

• I don't provide pictures if I'm selling through MFC simply because I'm lazy :P if a potential buyer asks for photos then I will take them, though.
• For missing parts/box, I would advertise the figure at a price I would be happy buying it for.
• I give people a couple of days unless they let me know beforehand that they may take some time to respond for whatever reason.
• If its a user I know (ie have interacted with a lot), or if they are well known within the community here as frequent buyers, then I would offer both untracked and tracked shipping. If I don't know them or something about the transaction makes me feel a little nervous, then I will only send tracked. I don't even care if I have to pay for the difference between tracked and untracked, I won't take a risk.
• I will usually ask the buyer how things went if I don't hear from them in a timely manner.

Buying:

• If its on here then I don't ask for photos, but I wouldn't trust a sale on ebay without a photo. I don't know why.
• When buying here I know to expect that I will be covering PP fees. However, if the seller doesn't mention it then I assume they are happy to cover it. Shipping being separate from the item's price is a given, but I am very knowledgeable about shipping prices within my country so if I'm quoted more than I know the item will cost to send, I think that's incredibly cheeky. It's not cool to add extra to shipping fees just to pocket it, either include it in your set price or just don't do it!
• I am very impatient so I give sellers a maximum of one day to respond before I start looking elsewhere xD its good manners to tell someone if your item is on-hold or has already sold, so yes I like it when people do that.

Hope that helps a little? :3