Figure Site and Shop ForumFigure Site and Shop ForumThis club is for discussion and shop & site related questions.

Hi I started this club so that people could discuss the shops and sites they use to buy figures. Please add a new discussion for the shop/site you want to talk about since it will make it easier for other people to find information on this shop/site in the future.

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This club is dedicated to web based anime/figure ...ect shops for physical ("brick and mortar") stores please visit Local Shopping Guides

Update: We are updating/editing all first posts on threads to provide more uniform/detailed information on each entry featured and removing the poll section as feedback can now be left for each shop in our MFC shop section. (mfc link)

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025 dager sidensulukungsulukung
Guys does Big In Japan mark parcel as "gift" if u undervalue them? I want to undervalue but do not want them to mark as "gift" cause it will alert the custom over here.
025 dager siden (25 dager siden)PoisonCupcake13PoisonCupcake13
Anyone did order from otaku-planete from France?! How was the experience?! Can be trusted?!
[ext link ]
01 måned siden (1 måned siden)hugtowerhugtower
SpikeSoleil (1 måned siden) #23671806Yes, I do keep the figures in their boxes. I'm a collector, and NIB and NRFB are critical to the value of these items. And yes, they did cover their asses in their terms - I get that. But I also know that many people don't read the Terms & Conditions, and I'm just letting my own experience serve as a warning to others. If I help even one collector to not get screwed this way, then it's worth all the "it's not their fault" and "you should have known" crapola I'm getting from you guys...

You could most definitely sell them and recoup most money as long as the figures themselves are fine. There's a lot of people who don't mind or don't care about box damage.
Also, I'm genuinely curious if you did talk to the post office, because as I said, there's a possibility of compensation via that route.

I totally understand being disappointed over damaged boxes, especially the first time, but you seem just a tiny bit more inclined to blame HS for something that's most likely the post office's fault even after they informed you personally of their terms and even offered you an alternative than considering viable avenues to get your money back. If the box is so important, I think a few more dollars for shipping wouldn't be a huge deal when it comes to saving your investment.
61 måned sidenDiddledYetAgainDiddledYetAgain
SpikeSoleil (1 måned siden) #23671806I'm a collector, and NIB and NRFB are critical to the value of these items.
No, you're not.
You're a reseller.
01 måned sidenSpikeSoleilSpikeSoleil
hugtower (1 måned siden) #23628039Worthless? do you keep your figures in their boxes? Anyway, you can file a complaint with most post offices afaik so you could still possibly get compensation. It's definitely not their fault esp if they disclaim it in T&C and you have an option to pay for more packaging imo
Yes, I do keep the figures in their boxes. I'm a collector, and NIB and NRFB are critical to the value of these items. And yes, they did cover their asses in their terms - I get that. But I also know that many people don't read the Terms & Conditions, and I'm just letting my own experience serve as a warning to others. If I help even one collector to not get screwed this way, then it's worth all the "it's not their fault" and "you should have known" crapola I'm getting from you guys...
01 måned sidenSpikeSoleilSpikeSoleil
internetkid (1 måned siden) #23590364Next time, please read their Terms and Conditions before buying. If you don't agree with them, don't buy from them.
There won't be a next time. I'm just posted here as a warning others. Not everyone is as awesome as you and reads all the fine print.
31 måned siden (1 måned siden)hugtowerhugtower
SpikeSoleil (1 måned siden) #23445452 snip
Worthless? do you keep your figures in their boxes? Anyway, you can file a complaint with most post offices afaik so you could still possibly get compensation. It's definitely not their fault esp if they disclaim it in T&C and you have an option to pay for more packaging imo
81 måned sideninternetkidinternetkid
SpikeSoleil (1 måned siden) #23445452Hobby Search just doesn't stand behind their products... For a while I was a big fan of Hobby Search - good inventory, reasonable prices, though they definitely gouge you on the shipping - but then I received a couple of carelessly-packed packages on different orders, where the figures inside were so closely packed that they damaged each other during shipment. Nothing too serious, but definitely an issue for a collector. So I pointed these issues out, only to get a link to their self-protective store policies and a veiled threat that I would have to pay more for shipping if I wanted better packaging. It turns out that, according to their store policies, they don't guarantee the condition of the figure boxes, just the figures themselves, and they don't take responsibility for the shipper they use. If the shipper seriously damages an item, they claim you have to contact the shipper to get compensation, not Hobby Search. Could you imagine a US-based company trying that?! It really became an issue when they sent a package that was seriously damaged during shipment - crushed actually - and the figure boxes themselves were crushed as well. So does Hobby Search offer to return or replace the damaged items. No, of course not. They again point me to their onerous store policies and tell me that I have to contact the shipper to get compensation. So beware this seller - if you want to take the chance that everything goes perfectly, they are as good as anyone, I guess, but if something goes wrong with your order, you're screwed... I paid more than $300 for worthless figures from these bozos.

Next time, please read their Terms and Conditions before buying. If you don't agree with them, don't buy from them.
01 måned sidenSpikeSoleilSpikeSoleil
Hobby Search just doesn't stand behind their products... For a while I was a big fan of Hobby Search - good inventory, reasonable prices, though they definitely gouge you on the shipping - but then I received a couple of carelessly-packed packages on different orders, where the figures inside were so closely packed that they damaged each other during shipment. Nothing too serious, but definitely an issue for a collector. So I pointed these issues out, only to get a link to their self-protective store policies and a veiled threat that I would have to pay more for shipping if I wanted better packaging. It turns out that, according to their store policies, they don't guarantee the condition of the figure boxes, just the figures themselves, and they don't take responsibility for the shipper they use. If the shipper seriously damages an item, they claim you have to contact the shipper to get compensation, not Hobby Search. Could you imagine a US-based company trying that?! It really became an issue when they sent a package that was seriously damaged during shipment - crushed actually - and the figure boxes themselves were crushed as well. So does Hobby Search offer to return or replace the damaged items. No, of course not. They again point me to their onerous store policies and tell me that I have to contact the shipper to get compensation. So beware this seller - if you want to take the chance that everything goes perfectly, they are as good as anyone, I guess, but if something goes wrong with your order, you're screwed... I paid more than $300 for worthless figures from these bozos.
11 måned sidenCapChaCapCha
CapCha (1 måned siden) #23432275Does anyone know if I can use both a coupon and TOM points on the same order on Tokyo Otaku Mode? I know that you can't use two coupons on the same product but is it different for TOM points?
Nvm, I found out that you can(´。• ᵕ •。`)

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