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HjemBloggerArtikkel #20934

A+ Satellizer Woes Update 1A+ Satellizer Woes Update 1

Hey MFC!

(There will be a lot of text in this blog)

Well as you may read I've had a pretty rotten time with the A+ Holiday Version Satellizer El Bridget 1/4/5 Scale figure. Here's my original article:
blog/20600&...

Well after writing this I began what became an onslaught of messages to AmiAmi to sort out the problem!

Here they're:
View spoilerHide spoiler

Hi AmiAmi.

I recently bought the A+ Satellizer El Bridget 1/4.5 scale from you and after removing her from the box I have found that the bikini top is wrong as it's not manufactured correctly. Also there is a gouge in her eye which looks unsightly and her glasses will not go back on her as the plastic is bent, there is also numerous amount of blemishes on her as well sticking out plastic on her leg. I realize that not every figure is going to be 100% in quality but I'm really disappointed as this is one of the most expensive figures I have bought and the quality is really lacking for what I paid. Is it possible for you to either send me a new bikini top and head with glasses? Or a new figure? I'm very sorry about contacting you on this but I'm quite upset.

Hi.

Thank you for mailing us.

We are very sorry to hear about the issue with your item.
Could you please include the order number when emailing us and also, we would need a photo of the item where the invoice for the order is clearly visible.


We apologize for the inconvenience.
Thank you for shopping at AmiAmi.
Regards,
AmiAmi

So I E-mail over a few pictures showing the invoice and the figure with the invoice as well as tell them my order number.

Hi AmiAmi.

Sorry, forgot to include that information. Here is my order number:
XXXXXXXX
I've included 4 photo's 2 of the invoice and 1 of the figure itself.
Please refer back to my first E-Mail for photo's of the problem with the figure.

So AmiAmi reply with this which I thought kind of fair however why should I have to remove what is a manufacturing fault in quality control myself?

Hi

Thank you for the photos.

We are sorry to hear about the problem with your item. We have confirmed the issue with the head and bikini. May we confirm that you require replacements for just the head and bikini? We kindly ask that you please try to see if the "glue" on the thigh can be wiped off with a warm, damp cloth. If
that does not work, you may need to carefully warm the area with a blow dryer so that the adhesive is melted and can be wiped away. Please be careful not to burn yourself or damage the item.

We apologize for the inconvenience.
Thank you for shopping at AmiAmi.

Sincerely,
AmiAmi

This is not the fault of AmiAmi so I decide to take the issue to the manufacturers instead.

Hi AmiAmi.

I would mainly like a new head and glasses along with a new bikini top however I feel that I shouldn't have to try and remove glue and indeed blemishes from this figure myself, as again she was a lot of money. She should have not be released with these kind of faults, so I shall also contact the manufacturer and inform them of the situation. If anything I would like a new figure, one which lives up to the quality you would expect for the amount that was paid. This is nothing against you this more to do with the manufacturer. I will contact them and then let you know what they say about this issue.

So AmiAmi come back with this:

Hi again.

We would advise to not contact directly the maker.
As you may be aware, usually makers do not provide any assistance for international sales.

This item is currently sold out at our Store, however we are going to try to source a replacement (a new figure) for you.
In this case, we would need for you to send the defective one back, we will of course cover the returning fees and upon receiving the item back at our warehouse we will ship you the replacement.
Please let us know if you wish to accept our offer so we can give you more
instructions on how to send the item back.

We apologize for the inconvenience.
Thank you for shopping at AmiAmi.

Regards,
AmiAmi

Well this is where my problems really began as I had already contacted A+ and was awaiting a reply but I did agree to send the figure back but I did explain to AmiAmi that it would not be easy and cheap as the postage from the UK is way more expensive than the postage from Japan.

Anyway I pack the figure away and put her in the box she came in only to find out from my local post office that she will cost £73.00 to ship back to AmiAmi with tracking! It was a whopping £88.60 for tracked, insured and signed for. Well I tried very hard to persuade AmiAmi to help me with this (in fact I must have tried over a good week and a half!) as everywhere I went to get a quote was either more or a tiny bit less than the initial £73.00.

Finally AmiAmi told me after many more messages that they do not plan to re sell the figure and as long as the figure comes back in good condition they're happy to send my replacement they weren't too worried about the box condition. So I sent the figure back in her box wrapped in AmiAmi paper and brown paper and that made things a whole lot easier money wise as it only cost £20.60! My original box was 2.5kg so it'a amazing how much the extra packaging and box adds to the weight as without them it was only 1.450kg. Anyway AmiAmi refunded my postage as AmiAmi points and she is now hopefully back with them and soon my replacement will be sent and again hopefully (fingers crossed) I never have to go through this again!

The funny thing for me is today I have received a message from A+ and they told me in not so many words they are sorry and regret the problem and they would send a replacement figure via EMS and that I didn't have to send the other back!
http://www.ideachampions.com/weblogs/homer-simpson-doh.gif


Well that's the situation updated, thanks for reading! If you read it all then you can understand my frustration over the past few weeks but at least now things are getting sorted. Will update you guys when the new one arrives. ^^
5,766 treff • 10 kommentarer

Kommentarer10

0pt
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4 år siden
0pt
RockGodItachi (4 år siden) #2875256So yeah I told them I have one coming from AmiAmi. ^^
Good for you! I'm sure that karma meter of yours just went up by a bit. ^^

Hope your replacement will arrive quickly! =D
4 år siden
1pt
crosswithyou (4 år siden) #2875226Hmm, am I the only one here who thinks that maybe you should tell A+ that AmiAmi will be taking care of you and that you don't need them to send you a replacement?
The way I see it is that it's like a cashier giving you extra change by mistake and you notice but don't tell them, but instead pocket the extra cash. (Which, btw, is considered a crime in Japan. Seriously, a guy last year got in trouble when he received like $300 in extra change and didn't bring it to the attention of the cashier.)
Glad things will be working out for you but I kind of think you should tell A+ that you won't need the replacement from them. Do something honest and maybe something good will happen to you in the near future. It's never a bad time to get some good karma. ^^


I haven't responded to everyone's comments yet but it does seem like I would be getting 2 so I probably should have explained a lot better about that. Anyway as soon as I received a message from A+ I told them that AmiAmi is sorting the situation out and that a replacement is on the way as yes I could have been cheeky and told them I still want one but it would only take AmiAmi to talk to them about a faulty figure from a guy from the UK and it's likely A+ would then investigate further and possibly take action against me. After all I don't think there are that many people in the UK who might have bought her as she is from a show which is considered a niche. So yeah I told them I have one coming from AmiAmi. ^^
4 år siden
0pt
Hmm, am I the only one here who thinks that maybe you should tell A+ that AmiAmi will be taking care of you and that you don't need them to send you a replacement?

The way I see it is that it's like a cashier giving you extra change by mistake and you notice but don't tell them, but instead pocket the extra cash. (Which, btw, is considered a crime in Japan. Seriously, a guy last year got in trouble when he received like $300 in extra change and didn't bring it to the attention of the cashier.)

Glad things will be working out for you but I kind of think you should tell A+ that you won't need the replacement from them. Do something honest and maybe something good will happen to you in the near future. It's never a bad time to get some good karma. ^^
4 år siden
0pt
It looks like the thread that ties the bikini on can be pulled out - have you tried pulling it out, threading it through a needle and putting it back through so the pink bits are on the inside?
4 år siden
0pt
ponnie ~Donyatsu Huntress~
It's a great conclusion of your story! Hope you receive your Satellizers nice and quick!

By the way, in case you open them and see the same bikini trouble: joxi.ru/a2Xe6XY...
View spoilerHide spoilerhttp://joxi.ru/a2Xe6XYfLGObAg.jpg

Sorry for the crappy look of it, I really tried my best to show how one puts on a bikini that is tied in front. It's only tricky once, really. I know it, I had one :3
4 år siden
0pt
Tiamat26 (4 år siden) #2868364What extra costs? Rock got AA points which I know he will put to good use. If you get a figurine from AA and one from A+ then good for you Rock.A little sneaky but good for you. Reverting back to my situation with Jungle its still not settled yet so I am glad that your has taken less time them mine to settle.
88.80 pounds is that like $160$ Cdn dollar approx I remember the day when the pound was like 2.245 times what the dollar was. I will have to check exchange later. To send Akeno back to Japan for me was $265.00 CDN I had paid $205 Cdn that inc shipping and the figurine to get her to me. Shipping is expensive and sometimes I find ridicules to ship back as it cost the seller more money but that is me.
Hope you enjoy your new Satillizer when she gets to you. Akeno on my end is still sealed till everything gets resolved.
= )
Tia

Not extra costs, I meant the original price of getting the one figure that he bought in the first place. If he can sell the extra for anywhere close to what he paid, then he ends up making back some of the money that he spent on the original first figure. If he can sell it for more than that, all the better!
4 år siden
0pt
Moro (4 år siden) #2868305I'm glad things are getting sorted out. I'm rather surprised AmiAmi was willing to replace her, as they seem to generally take the attitude of "it's flawed/broken? oh too bad for you. Not our problem."
So you'll get two of the figure now? That'd be nice, could sell one and make a little profit or at least recoup some of the cost of yours.


What extra costs? Rock got AA points which I know he will put to good use. If you get a figurine from AA and one from A+ then good for you Rock.A little sneaky but good for you. Reverting back to my situation with Jungle its still not settled yet so I am glad that your has taken less time them mine to settle.

88.80 pounds is that like $160$ Cdn dollar approx I remember the day when the pound was like 2.245 times what the dollar was. I will have to check exchange later. To send Akeno back to Japan for me was $265.00 CDN I had paid $205 Cdn that inc shipping and the figurine to get her to me. Shipping is expensive and sometimes I find ridicules to ship back as it cost the seller more money but that is me.

Hope you enjoy your new Satillizer when she gets to you. Akeno on my end is still sealed till everything gets resolved.

= )

Tia
4 år siden
0pt
I'm glad things are getting sorted out. I'm rather surprised AmiAmi was willing to replace her, as they seem to generally take the attitude of "it's flawed/broken? oh too bad for you. Not our problem."

So you'll get two of the figure now? That'd be nice, could sell one and make a little profit or at least recoup some of the cost of yours.
4 år siden
0pt
Chloe-tsundere The louise otaku
Sucks that you send it back and then hear you didnt have to! So now what? Will you get 2 satellisers? One from AA and one from A+ ? Lol xD

If i were you i would go for A+ especially.. Cause then it saves her one trip to AA and so less risk in her getting damaged..
4 år siden
Great Figures, Amazing Service, Fantastic Price!

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Hi I'm RGI! I'm a big Anime fan and I love figure photography!

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